Responsible Gaming

Gambling should be an enjoyable activity with clear boundaries, not a source of financial pressure or harm. Winomania operates under a UK Gambling Commission licence and is legally required to provide a full set of player protection tools. This page explains how those tools work, who they apply to, and how players in Great Britain can use them to stay in control.

Security & Player Protection

Winomania is operated by Anakatech Interactive Limited, licensed under UKGC account 48789 with remote licence reference 048789-R-327402-013. That licence has been active since 23 November 2017 and is subject to ongoing compliance audits and regulatory oversight.

SSL Encryption & Account Safety

All connections to the platform are protected by HTTPS and SSL encryption. Payment processing follows PCI DSS standards, which means card data and banking details are handled through certified channels. Third-party payments are not permitted; every deposit and withdrawal must use a method registered in the account holder’s own name. This requirement protects against unauthorised fund movements and helps the platform identify suspicious activity early.

The footer compliance marks displayed on the site include the UK Gambling Commission, GAMSTOP, GambleAware, QUINEL, and TRISIGMA - all recognised quality or audit indicators in the UK online gambling space.

Responsible Gambling

Winomania provides the following responsible gaming controls to every registered account holder:

• Deposit limits - daily, weekly, or monthly caps on how much can be added to the account
• Time-out periods - temporary cooling-off intervals of player-selected duration
• Self-exclusion - a voluntary restriction that blocks access to the account for an agreed period
• GAMSTOP compatibility - the platform operates within the national self-exclusion scheme, which allows players to exclude from all UKGC-licensed sites simultaneously through a single registration
• Reality checks and session reminders - on-screen prompts that display how long a session has been active
• Account closure - permanent or extended restriction available on request through customer support
• Age and identity verification - mandatory checks that confirm every player meets the 18+ minimum age requirement before real-money activity is permitted

Deposit limits can be set during the three-step registration process, where a link to this function is displayed at the account creation stage. Changes to limits that reduce spending take effect immediately, while increases are subject to a cooling-off period in line with UKGC requirements.

Players who feel gambling is becoming a problem can contact GamCare, Gamblers Anonymous, or BeGambleAware for free and confidential support. These organisations offer 24-hour helplines and live chat services to anyone affected by gambling-related harm, whether they are a player or a family member.

Winomania about us provides background on the operator, its Malta-based registration, and the wider brand structure for players who want to understand who runs the platform.

Fair Play Guarantee

Games offered through online casino Winomania are supplied by licensed software providers operating under UKGC remote technical standards. Each game uses an independently tested random number generator, and the theoretical return to player percentage is determined at game level by the supplier. The platform does not publish a single aggregated RTP figure because individual game mathematics vary by title and studio.

Providers such as Blueprint Gaming, Push Gaming, Relax Gaming, and Yggdrasil Gaming all operate under recognised gambling software licences and publish verified RTP data within each game’s information panel. Live dealer tables use physical equipment streamed in real time, removing RNG from the outcome calculation entirely for those products.

Licensing & Regulation

Anakatech Interactive Limited holds UKGC account 48789 and remote licence 048789-R-327402-013, which covers casino activity from 23 November 2017 to the present with no regulatory actions recorded against the account. Gambling software and facilities are provided by Anakatech Limited, which holds a separate UKGC account (48788) and a combined Gambling Software Licence and Game Host Casino Licence (048788-R-327401-0011). UKGC oversight means the operator must follow strict rules on player fund protection, complaint handling, anti-money laundering, and responsible gaming standards - providing a formal framework for dispute resolution and consumer protection that is enforceable in the United Kingdom.

Customer Support

Players can reach the support team through live chat or the website contact form.

Live Chat

Live chat is available Monday to Friday from 08:00 to 23:00 and on Saturday and Sunday from 10:00 to 22:00. This channel handles account access, verification, deposit and withdrawal queries, bonus activation, and responsible gaming limit requests.

Contact Form

Outside live chat hours, a written contact form is available. The form requires a username, registered email address, query category, and a description of the issue. Responses are sent to the registered email address. Players should never submit full card numbers or account passwords through any support channel.